At Sac du Berger / Société Romiguier Artisanat, your trust is the key to our success and we respect your privacy. The data privacy policy describes in a transparent way what data is processed by lesacduberger.com how and for what purpose.
WHAT DATA IS COLLECTED?
We only collect the data required to process your order and to communicate with you as part of our commercial relationship.
In accordance with regulations, we do not collect data revealing racial or ethnic origin, political, religious or philosophical beliefs or trade union membership, personal genetic data, personal biometric data, personal data concerning health or personal data concerning the sex life or sexual orientation of an individual.
THE DATA YOU ENTER ON THE SITE
Newsletter subscription
On our site, you can subscribe to the lesacduberger.com newsletter by entering your email address and clicking on the "Subscribe" button. By subscribing, you will receive the newsletters to which you have subscribed.
You can unsubscribe at any time by using the unsubscribe link in the newsletters you receive or via our online unsubscribe form on our website.
Create an account
By creating an account, you provide the essential data allowing lesacduberger.com to process your future orders on the site and to communicate with you to ensure the follow-up of your order. In addition to your e-mail address, you must provide the following information:
- Title, surname and first name,
- Postal address,
- Phone number,
- Date of birth (optional)
- Login and password for your account
- IP address used to create account or place order
If you are a professional, we will ask you for additional information to enable us to adapt the invoicing of your order:
- Company name,
- SIREN and VAT numbers
Customer support contact
If you use the contact form to contact one of the various lesacduberger.com departments, such as customer service, you enter your name, e-mail address and telephone number. You may be asked to provide other information in your message, such as an order number, to enable us to process your request.
Delivery addresses
When you place an order on the site, you can enter delivery addresses other than the one entered when creating your customer account. This can be done when you place your order, at the delivery method selection stage, or on your customer account in your personal address book.
Payment of your order
When you choose an electronic payment method, you must enter your credit card information, for example. lesacduberger.com never stores your credit card numbers and delegates this processing to its service providers E-Transactions and Paypal.
The products in your order
When you add products to your shopping cart for purchase, we associate the products in your order with your customer account to enable your order to be processed.
Product notification entry
From your customer account, you can leave a comment on products you have previously ordered.
Search for a product on the site
When you use the site's search engine, we record search keywords to improve our search engine results and for statistical purposes.
Automatically collected data
When you connect to lesacduberger.com, we record site usage data for site management purposes, such as the operation of the product basket or connection to your customer account, and for audience measurement purposes, in particular to measure the number of pages viewed, the number of visitors, the geographical origin and the referring sites through which you found lesacduberger.com.
To collect this data, lesacduberger.com uses your IP address, session identifiers and cookies. We also collect technical data such as our browser, your type of internal connection or your devices to improve the technical operation of the site.
HOW IS YOUR DATA USED?
Your data is used in a number of different ways, as described below.
Your product orders
lesacduberger.com mainly uses your data to process each of your orders and in particular the following points:
- Know who to invoice for the order,
- Know who to deliver to and manage your address book,
- Ensure that you have access to order tracking via the site or by email,
- Transmit delivery information to parcel carriers.
Customer relations at lesacduberger.com
We use your data to communicate with you about your orders (order confirmation, parcel tracking), to process your complaints, to collect your feedback about your shopping experience and products, and to send you emails you have subscribed to such as product availability alerts.
If you have subscribed to the site's newsletter, you may receive e-mails targeted at your purchasing habits or personalized with your information.
Improving the customer experience
lesacduberger.com uses the data from your previous orders to enable you to find your favorite products quickly from your customer account and to provide you with the best possible experience on its site (improvement of the arrangement of products and shelves on the site).
Fraud prevention and control
From time to time, lesacduberger.com reserves the right to verify the data communicated at the time of placing your order and to adopt security measures to avoid fraudulent payments. lesacduberger.com may then request proof of identity and address, which are used to process the verification. In the absence of a response from you, lesacduberger.com may cancel your order.
WITH WHOM IS YOUR DATA SHARED?
Data sharing
The activity of lesacduberger.com is to offer you the best products and to deliver them to your home. lesacduberger.com does not sell your data to other companies.
Your data is accessible to authorized persons within lesacduberger.com, when access is necessary to process our customer relationship.
lesacduberger.com uses service providers, acting as subcontractors, who may receive personal data required to carry out the services entrusted to them, such as managing payments on our site, delivering your orders, collecting customer reviews, sending emails or hosting the site.
Your personal data may be transmitted to authorized administrative and judicial authorities upon request.
With your consent, some advertising providers may collect anonymous personal data such as your IP address and place an anonymous cookie on your computer or cell phone.
DATA HOSTING
Your personal data is hosted within the European Union. If data is transferred outside the European Union, lesacduberger.com ensures that it works with service providers and in destinations that offer the same level of protection as that offered by the European Union.
DATA RETENTION PERIOD
Data conversation times comply with CNIL recommendations and legal obligations.
At the end of these periods, data may be anonymized or archived to comply with legal or fiscal statutes of limitation.
DATA CONTROLLER
lesacduberger.com is published by Romiguier Artisanat, registered in the Mende Trade and Companies Register under number 380 870 964, headquartered at 4100 route de Layrolle, 12540 Marnhagues-et-Latour, France, represented by Mr Jean-Pierre ROMIGUIER, who is responsible for processing the data collected when using the services offered by lesacduberger.com.
YOUR RIGHTS
In accordance with the regulations on personal data, you have the following rights concerning your personal data.
- Right to object to the processing of your personal data,
- Right of access to your personal data processed by us,
- Right to rectify them,
- Right to erasure,
- Right to data portability,
- Right to restrict processing,
- The right to set up instructions for the storage, deletion and communication of your personal data after your death.
You can exercise your rights:
- By e-mail to info@lesacduberger.com by attaching any document proving your identity.
- By mail with a copy of any identity document to Le Sac du Berger / Société Romiguier Artisanat - 4100 route de Layrolle, 12540 Marnhagues-et-Latour, France
We respond to your requests within 1 month of receipt.
With regard to cookies, please consult your cookie policy below.
DATA SECURITY
lesacduberger.com makes every effort to protect your personal data, through physical, electronic and administrative security measures. This includes means of access to lesacduberger.com premises, data centers and increased vigilance over access to information to prevent any intrusion, alteration or disclosure of data.
We use the https protocol for browsing our site and encrypting data transmitted via the site.
The security of your personal data is everyone's business. We recommend that our customers use security software to protect their own terminals (computer, smartphone and tablet), change their password regularly to a strong one, and log out of their account after using lesacduberger.com, especially if you share your terminal with other users.
