Processing time:

Our maximum processing time of sending the parcel of your order is 7 working days as of your date of order. Usually, we deliver Internet orders within two business days. You are informed by e-mail as soon as the order is shipped, with the tracking number corresponding to our shipment.

In case of unusual delay (out of stock for example), an e-mail will be sent to you.

Delivery delay :

The "Colissimo Suivi" system of the French national Post service allows delivery within an average time of forty-eight hours.

These deadlines are provided for information only.

For payments by check and bank transfer, delivery times must be recalculated as of the date of payment.

Shipping costs:

Each order on the website in subject to a shipping charge for the delivery of the parcel. The amount of shipping costs varies according to the weight and value of the products ordered.

Shipping costs may be reduced or eliminated depending on current commercial operations.

The shipping costs are calculated before the validation of your order.

Sold out :

In case of unavailability of product after placing the order, the Customer will be informed of the items sold out. The Customer may then request a cancellation, an exchange or a splitting of his order.

Damage during transport :

Upon delivery, the Customer is required to check the condition of the packaging and merchandise and report, within 48 hours, the damage to the carrier, as well as to our Customer Service. If this procedure is not respected, Le Sac du Berger is released from any responsibility for any exchange or refund of products.

In addition, as of the delivery, the risks of the goods delivered are transferred to the Customer.

International delivery :

The products we offer comply with the legislation and standards applicable in France.

For any purchase in the countries of the delivery area, for export, the Customer is required to check the specificity of the legislation in force in the country concerned, whether for taxes, declarations or prohibitions.

Our responsibility can not be committed in case of non-compliance with the legislation of the country where the product is delivered, it is up to the Customer to check with the local authorities the possibilities of importing or using the products.